F.A.Q.

Frequently Asked Questions (F.A.Q.)

Questions we get frequently asked.

What is Waga?

Waga is a comprehensive financial technology suite designed to streamline payment processes for businesses and individuals. Our suite includes Waga QR For quick payments via QR codes, Waga Mobile For managing payments on-the-go, Waga Desktop For desktop-based transactions, and Waga API For seamless integration with your existing systems.

How do I create an account with Waga?

To create an account with Waga:

  1. Visit the Waga Sign-Up Page (opens in a new tab).
  2. Fill out the registration form with your personal and/or business details.
  3. Check your email for a verification message from Waga.
  4. Click the verification link in the email to activate your account.

If you do not receive the email, ensure you’ve provided the correct address and check your spam or junk folder. If issues persist, contact our support team for assistance.

How does Waga ensure the security of my data?

Waga employs several security measures:

  • HTTPS for Secure Connections: All communications with Waga’s services use HTTPS and TLS (SSL) to ensure data security during transmission.
  • Data Encryption: Sensitive information, including payment details, is encrypted using AES-256 encryption both in transit and at rest, preventing unauthorized access.
  • Isolated Environments: Sensitive data is handled in a secure environment separate from Waga’s primary systems to provide an additional layer of protection.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

What is Waga’s Privacy Policy?

Waga’s Privacy Policy details how we collect, use, store, and protect your personal information. It applies to all Waga platforms, including websites, applications, and social media pages. Our policy ensures that your data is handled in compliance with privacy laws and regulations. You can read our Privacy Policy for more information.

Can I update or revise Waga’s terms?

Yes, Waga reserves the right to update or revise its terms and policies as necessary. These changes may be due to evolving technology or regulatory requirements. The effective date of the current terms is noted in the policy documents. We recommend reviewing these terms periodically. If you disagree with any changes, you should stop using our services and, if needed, close your account.

What should I do if I disagree with Waga’s terms?

If you disagree with any of our terms, you should cease using our services. If you have an existing account, you may also choose to close it. For any questions or concerns about our terms, please contact our support team for clarification.

What is Waga’s age requirement?

Waga’s services are intended for users who are at least 18 years old. We do not knowingly collect personal data from individuals under this age. If you suspect that we have collected data from a minor, please contact us immediately so we can address the issue.

What types of data does Waga collect?

Personal Data

Waga collects personal information to provide and manage our services. This includes:

  • Identifying Information: Names, phone numbers, email addresses.
  • Payment Information: Credit card numbers, bank account details.
  • Additional Data: IP addresses and other information related to service usage.

This data is collected and protected in accordance with relevant privacy laws and regulations.

Cookies

Waga uses cookies to enhance your experience on our platforms. Cookies help us:

  • Remember Preferences: Store user settings and preferences.
  • Analyze Usage: Track website activity to improve functionality.
  • Secure Platforms: Protect against unauthorized access and fraud.

You can control or disable cookies through your browser settings, though this may impact your experience with our services.

How do I integrate Waga’s API?

To integrate Waga’s API:

  1. Obtain API Keys: Log in to your Waga Dashboard and generate your API keys.
  2. Review API Documentation: Access the API Documentation for detailed integration instructions and examples.
  3. Implement API Calls: Use the provided code samples and endpoints to integrate Waga’s services into your application.
  4. Test Integration: Use our sandbox environment to test API calls before going live.

For specific integration questions, consult the API documentation or contact our support team.

What should I do if I encounter technical issues?

If you experience technical issues:

  • Consult Documentation: Review our Help Center and API documentation for troubleshooting tips.
  • Contact Support: If the issue persists, reach out to our support team via email at info@wagapay.com or phone at +251-911-557-7753.
  • Provide Details: When contacting support, provide detailed information about the issue, including error messages and steps to reproduce the problem.

How can I update my account information?

To update your account information:

  1. Log In: Access your Waga account through the Login Page (opens in a new tab).
  2. Navigate to Settings: Go to the account settings or profile section.
  3. Update Information: Make the necessary changes to your personal or business details.
  4. Save Changes: Ensure that you save the updated information.

For any further questions or support, please don’t hesitate to reach out. We’re here to assist you!

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